Do you have lost super? Do you have multiple super accounts?
If you have had more than one job, it’s possible that you may have multiple super accounts which may mean you are paying multiple fees.
Options for consolidating your super
Club Super offers an online or over the phone consolidation process that means no paperwork to complete. Simply follow one of the 2 steps below:
- Use our Fetch and Rollover online tool to view and combine your other super accounts into Club Super.
Club Super has an online tool that can help you search for your lost super (including any amounts held by the Australian Taxation Office (ATO)) as well as identify any other super accounts you may hold in other funds. Within the tool, you can also initiate an online rollover of these funds into your Club Super account.
- Contact us on 1300 369 330 or firstname.lastname@example.org and we’ll call you back to start your search over the phone.
If you provide us with your consent to use your Tax File Number, Club Super will search the superannuation records of the ATO to find any super belonging to you. Any amounts held by the ATO will automatically transfer into your Club Super account. If you have any amounts held with other funds, Club Super will then request your consent to initiate a transfer of this super into your Club Super account.
Please note that your consent to search will remain in place unless you advise us that you would like to revoke it. There are certain terms and conditions which cover the rights and obligations of you and Club Super in relation to your consent to transfer electronically. Club Super may contact you in the future about consolidating your super over the phone.
Understanding the impact of transferring your benefits
Under either option 1 or 2, before transferring your other super into Club Super, please ensure:
- that you are aware you may ask the Trustee of your previous superannuation fund for information about any fees or charges that may apply, or any other information about the effect this transfer may have on your benefits, and that you do not require any further information;
- that you understand that any insurance benefit you had in the previous fund may cease upon transfer and that the previous fund may charge fees to effect this transfer;
- that you understand that there may be different fees and product features between the funds that you’re transferring from and Club Super;
- that you are aware that upon consenting to the transfer, you will be discharging the Trustee of the previous superannuation fund of all further liability in respect of the benefits paid and transferred to Club Super.
If you provide your verbal consent for us to transfer your other super into Club Super, these are the terms and conditions which apply between Club Super and yourself:
You (as the member) shall not be liable for any losses arising from:
fraudulent or negligent conduct of Club Super employees or agents in relation to a transaction; and
Club Super’s system or equipment malfunctioning, including non-completion of transactions and unreasonable delays in carrying out your valid instructions; and
any unauthorised transaction where you have not contributed to such a loss; and
any unauthorised transaction occurring after you have notified Club Super that the security of your identifier has been breached.
If you commit fraudulent conduct in relation to a transaction and you suffer losses as a consequence, Club Super will not be liable for those losses.
Any other losses incurred as part of this transaction that are not the result of fraudulent conduct by yourself will be considered by Club Super and any allocation of loss will be documented and provided to you in writing. Any allocation of loss will not exceed the total amount of your benefits in the fund. Factors that we will consider include the degree to which you contributed to the loss.
Club Super is not responsible for any investment losses incurred by delays on the part of the transferring fund.
The investment option that the transfer will be invested in will either be the option you have chosen for future contributions (if any) or Club Super’s MySuper option, if you have not chosen an investment option.
The date utilised for the allocation of the transfer to your account will be the first day that all complete relevant information and funds have been received by the fund.
Terms and Conditions
1. Information on how to enter and the prizes form part of these Terms and Conditions. Entry into the Competition is deemed acceptance of these Terms and Conditions.
2. The Promoter is Independent Fund Administrators & Advisers Pty Ltd (ABN 28 081 966 243) (AFSL number 238507) of West Tower, Level 3, 410 Ann Street, Brisbane, QLD 4000, telephone 07 3238 1200 (“Promoter”).
3. Entry into the Competition commences at 08:00am AEST on 05/03/2018 and ends at 12:59am AEST on 01/04/2018 (“Competition Period”).
4. Entry is open only to Australian residents aged 18 years or over who have a Club Super Superannuation account (“Participants”).
5. Employees (and their immediate family) of the Promoter, its related companies, and agencies associated with this promotion, including but not limited to contractors, agencies, retailers and suppliers are not eligible to enter the Competition. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.
6. To enter the Competition, a Participant must, during the Competition Period, perform a search for super within other funds using the SuperFetch tool. Online and telephone entry mechanics are listed below, however only one (1) of the listed mechanics must be completed to enter the Competition.
A. ONLINE ENTRY
Online mechanics are listed below
- Participants who have a valid email address and/or mobile phone number registered with Club Super will receive either an SMS or email containing a link to the SuperFetch Tool.
- After clicking on the link, the Participant will be taken to a landing page where they will need to enter their surname and date of birth.
- After clicking on the ‘Find My Super’ button, the Participant will be required to generate a PIN which will be sent to their mobile number registered with Club Super.
- Once the PIN has been entered and accepted, the Participant will need to click on the ‘Find My Super’ button.
- The Participant will then be redirected to a new page, either informing them of super accounts identified in their name or informing them that they do not have any other super accounts in their name.
- Completion of the above steps will result in an entry into the Prize Draw. The Participant does not need to proceed with a transfer of their accounts to obtain an entry into the Prize Draw.
B. TELEPHONE ENTRY
Participants can perform a search over the phone to our Client Contact Centre by:
- Calling 1300 369 330 between 8:30am – 5:00pm, Monday to Friday and requesting a Client Contact Centre Representative to conduct a search using the SuperFetch tool for them.
7. Limit one (1) entry per person.
8. If there is a dispute as to the identity of a Participant, the Promoter reserves the right, in its sole discretion, to determine the identity of the Participant.
9. There is one (1) prize available for the Competition. The prize is an Apple iPhone X 64GB valued at $1,579. Images shown in promotional materials are indicative and do not necessarily represent the colour of the iPhone available.
10. The prize draw will be conducted on 13/04/2018 at Level 1, 410 Ann Street Brisbane, QLD 4000 at 4:00pm AEST. The winner will be determined by way of random selection from a computer database containing all entries from eligible Participants.
11. The first entry drawn from all entries received during the Competition Period will win an Apple iPhone X 64GB. The allocation of the prize to the winner is final and the Promoter will not enter into any correspondence in relation to the prize or the Competition.
12. Any ancillary costs associated with using the Apple iPhone X 64GB are not included.
13. The winner will be notified by telephone within two (2) business days of the draw.
14. If any prize re mains unclaimed three (3) months after the original draw, an unclaimed draw prize will be held at the same place and time as the original prize draw for all unclaimed prizes on 13/04/2018 at 4:00pm AEST. Winners, if any, will be notified by telephone within two (2) business days of the draw.
15. The total prize pool value is $1,579.
16. The prize winner can collect their prize from Club Super, Reception, Level 3, West Tower, 410 Ann Street, QLD 4000 or request for it to be sent to their nominated postal address.
17. Subject to the unclaimed prize draw clause, if for any reason a winner does not take the prize by the time stipulated by the Promoter, then the prize will be forfeited.
18. The prize is not transferable, divisible or exchangeable and cannot be redeemed for cash.
19. If the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification.
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