Web Design Brisbane :: (zero)seven
New privacy legislation came into effect from 21 December 2001 under which Club Super must handle the personal information you provide in connection with your superannuation account in accordance with a set of National Privacy Principles.
This document sets out Club Super's policy on the management of personal information about members. A copy of this document is available to any person who asks for it.
Click on a link below to skip to sections further down this page:
The information Club Super keeps about members is their name and contact details, tax file number, gender, date of birth, occupation, name of employer and names of preferred beneficiaries. This information is needed to administer members' superannuation accounts - admitting them as members, accepting contributions, investing in accordance with the member's chosen investment option, provide insurance cover where required, communicating with members about their benefits and paying benefits to members or their beneficiaries etc. The administrator collects, processes and retains this information on behalf of Club Super. For members who nominate insurance above the automatic acceptance level, Club Super needs more information about the member's state of health and medical history so the member's eligibility for additional insurance can be assessed. That information is collected by the administrator and passed on to the Fund's insurer. In the case of disability claims Club Super may pass information to medical practitioners and other experts nominated by the Fund's insurer.
If a member dies, Club Super needs information about persons who are entitled to be considered for distribution of the death benefit. This includes the member's spouse, children, any other dependant and any person who might be a beneficiary of the member's estate. The information Club Super will ask for about those persons will be their name and address, gender, date of birth, details of their financial position and financial needs and any other information that will assist Club Super in deciding who the death benefit should be distributed to.
Club Super collects information about members through Member Application forms, Insurance Application forms and any "Change of Member Details" forms lodged by members and the Employer Contribution return. Club Super sometimes collects information from the member's employer, if
Club Super has not received a Member Application form or believes the information it holds is not complete or up-to-date.
On a member's death, Club Super will normally collect information about potential beneficiaries from the beneficiaries themselves. However, Club Super will also collect some information about the identity of potential beneficiaries from the member's executor or administrator or whoever notifies the member's death.
If a member makes a claim for an income protection benefit (SalarySafe) or total and permanent disablement benefit, more information is collected about the member's disability. Most of this information is collected from the member but information may also be collected from doctors and other experts and from the member's employer.
Information about members held by the administrator will normally only be disclosed to the Fund's insurer. However, where a member makes a SalarySafe or a total and permanent disablement claim, information might then be disclosed to doctors and other experts nominated by the Fund's insurer. In addition, if there is any dispute about a member's entitlement, Club Super or the administrator or the insurer may disclose information about the member to other advisers (for example, legal advisers).
Club Super may pass information to a member's spouse if requested in relation to a Family Law matter.
Club Super may pass information to another Fund in the event of a rollover request.
Club Super may pass information on to mailing companies, archiving companies, auditors, regulators and government bodies, such as APRA and the ATO, where required by law to do so, the Superannuation Complaints Tribunal and the courts.
Club Super also uses the services of an independent research company to undertake customer satisfaction surveys to help us continually improve the services that we offer members.
These organisations all require appropriate privacy policies and systems in place.
Club Super does not disclose information about members to other organisations for marketing purposes.
Members are entitled to access information Club Super holds about them. If a member wants to check that their personal details are correct or find out information about their account, they can contact Club Super by telephone or in writing.
Requests for information can sometimes be answered over the telephone, or a copy of the information can be sent by post. To correct member details, a "Change of Member Details" form must be completed. For security reasons, Club Super will not give any information over the telephone unless the person making the enquiry is able to answer a list of questions designed to confirm their identity. Written requests for information must be signed by the member.
Members can also make arrangements, by telephone or in writing, to come in to the administrator's office at an appointed time during normal working hours to look at their information on computer screens. Again, proof of identity will be required.
Members cannot access information about any other member.
Club Super tries to ensure that the information it holds about members remains accurate, complete and up to date. At the time of joining, members are sent a "welcome letter" asking them to check and correct their details. When members are sent their half-yearly record of contributions and annual Member Benefit Statements, they are asked to notify any changes in their personal information. Annual employer statements also ask employers to notify any changes in information.
If any member has a complaint about a possible breach of their privacy, the member should first contact the Fund's Complaints Officer. Club Super's complaints procedure is set out in the Annual Report & Member Handbook.
If the complaint is not resolved, members can complain to the Office of the Federal Privacy Commissioner, telephone 1300 363 992.
PO Box 2239
Milton QLD 4064
Level 1, 424 Upper Roma Street
Brisbane QLD 4000
1300 369 330
|Fax:||(07) 3236 0555|
Date of issue: December 2001
Date last reviewed: February 2006